Our Return & Exchange Policy
At Small Appliances Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. Please review the details below to understand how our process works.
Eligibility for Returns & Exchanges
- You may return or exchange items within 15 days of receiving your order.
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase (order number or receipt) is required for all returns and exchanges.
Note: Certain products, such as Baby food blenders and Bottle warmers, are non-returnable due to hygiene reasons. Please check the product description before purchasing.
How to Initiate a Return or Exchange
Follow these steps to return or exchange an item:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Use the template provided below to ensure all necessary information is included.
- Receive Instructions: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Ship the Item: Package the item securely and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.
- Wait for Confirmation: Once we receive and inspect the item, we will process your return or exchange and notify you via email.
Refund Process
- Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Return & Exchange Request Template
Copy and paste the following template into your email:
Contact Us
If you have any questions about our return and exchange policy, feel free to reach out to us:
- Email: [email protected]
- Address: 1798 Olive Street, Lansing, US 48911